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[carlosuralde]

Hi I cannot access the backup ftp server, it tell me accesss denied even if I am sure I am putting the right password, have contacted support and still waiting for a reply since last week, not a very good support I must say.

root@81-89-100-97:~# curlftpfs -v ftp://backupftp-xxxxx:xxxxxxx@backupftp.kundencontroller.de/ /mnt
* Couldn't find host backupftp.kundencontroller.de in the .netrc file; using def                                                                                                 aults
* Hostname was NOT found in DNS cache
*   Trying 85.31.185.18...
* Connected to backupftp.kundencontroller.de (85.31.185.18) port 21 (#0)
< 220 backupftp1 FTP-BackupServer #3
> USER backupftp-246773
< 331 Password required for backupftp-246773
> PASS xxxxxxxx
< 530 Login incorrect.
* Access denied: 530
* Closing connection 0
Error connecting to ftp: Access denied: 530

and If I boot up on rescue mode is even worst as it does not recognize the curlftps or mc commands

* vServer RescueSystem v20150921-dev                       *
************************************************************
* Die Dateien des originalen Betriebssystems finden Sie    *
* unter /OLD_SYSTEM.                                       *
* ACHTUNG: Alles was Sie hier loeschen ist unwiderruflich  *
* geloescht und nicht wiederherstellbar. Seien Sie         *
* vorsichtig, dass Sie keine kritischen oder wichtigen     *
* Dateien loeschen !                                       *
************************************************************
root@81-89-100-97-rescue:~# curlftpfs -v ftp://backupftp-xxxxx:xxxxxxx@backupftp.kundencontroller.de/ /mnt
-bash: curlftpfs: command not found
root@81-89-100-97-rescue:~# mc
-bash: mc: command not found

Carlos

[Forum-Support2]

Hello,

we experience for some backup-spaces performances lags during login or directory listing.
In this case we can re-initialize the back-space: if you like that, please contact customer support via customer panel support request.