Forum EUserv

VPS / virtual private servers => Virtual servers - general => Topic started by: xiaosahuogui on December 24, 2025, 04:39:17 AM

Title: Help - how to remove the two-factor authentication ?
Post by: xiaosahuogui on December 24, 2025, 04:39:17 AM

My EUSERV account has two-factor authentication enabled. Before switching to a new phone, I forgot to back up the Authenticator. Now that I have a new phone, even if I enter the correct username and password, I cannot obtain the PIN and therefore cannot log in to the dashboard. What shall I do to remove the two-factor authentication?

Title: Re: Help - how to remove the two-factor authentication ?
Post by: Forum-Support2 on January 20, 2026, 11:46:31 AM

hello,

you can change 2FA by support to get it via Email.