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Dear Sir or Madam：
Why is the network speed of my VPS suddenly limited? Now the download speed is only over 100KB. Can you help me solve it? Thank you

customer number: 13240612
Affected contract.: 468452
MainIP of server..: 2a02:0180:0006:0001:0000:0000:0000:070e
   

Dear Administrator,
I tried to reinstall Debian 12 on my server last night, but the process has not been completed. It keeps showing the message: "Warning: Reinstallation has not been completed, and the reinstallation will be canceled!" I'm not sure what the cause is.
Customer ID: 13241392
Contract Number: 472439

Dear administrator
My server can't be turned on and the system can't be reinstalled.My vps has been in the installation system and keeps saying "Warning: Reinstallation not completed yet, Reinstallation will be cancelled!" I accidentally turned off the power. Please help me  turn on the power switch.
Customer ID: 13241294
Contract: 471671
IPv6: 2a02:0180:0006:0001:0000:0000:0000:031f

 Hello, I am experiencing frequent problems with my VPS. Sometimes the CPU is always 100% even when I am not doing anything, and sometimes I cannot SSH into the VPS. The machine is very unstable. Could you help me solve it? The machine is so unstable that I cannot use it normally for a long time. Thank you.
customer number: 13240612
Affected contract.: 468452
MainIP of server..: 2a02:0180:0006:0001:0000:0000:0000:070e

Dear administrator
My server can't be turned on and the system can't be reinstalled.My vps has been in the installation system and keeps saying "Warning: Reinstallation not completed yet, Reinstallation will be cancelled!" I accidentally turned off the power. Please help me reinstall the Debian12 system and turn on the power switch.
Customer ID: 13241098
Contract: 470591
IPv6: 2a02:0180:0006:0001:0000:0000:0000:0360

I'm in the same situation as you，my ip:2a02:0180:0006:0001:0000:0000:0000:032a     pls help me

Hello, I have a VS2-free server with the IP address: 2a02:0180:0006:0001:0000:0000:0000:07bb. I have a few questions and would appreciate your help.

1. On the serverdata page, the red-marked area always shows "in progress," no matter how many times I reinstall or even wait for two days—it remains unchanged.


2. While I can ping the server’s IP, I consistently get the following error when trying to SSH into my server , it is always show below messag:
ssh 2a02:0180:0006:0001:0000:0000:0000:07bb 
root@2a02:180:6:1::7bb: Permission denied (publickey,gssapi-keyex,gssapi-with-mic). 
The current operating system is Ubuntu 24.04 LTS. i don't config private ssh key login, just install the OS.

3. When logging in via the Tools/Webconsole on the page, it constantly shows: "Wrong password try again!" I am certain I entered the correct password (displayed on the serverdata page).

4. I cannot restart my server through the Webreboot page; and power on/off page just No effect; it only shows a scheduled plan.

5. The result of the diagnosis with mtr -6 is shown in the image below.


Please review these issues when you have time, or help me force a hard reboot of my server. thanks.

I can't access my VPS, and I don't know how to deal with it, so I reinstalled debian 12, the installation process seems to never end and keeps displaying the prompt "Warning: Reinstallation not completed yet, Reinstallation will be cancelled!"

Please help me, thank you very much!

My Customer ID: 13237260

My IPv6-Address: 2a02:0180:0006:0001:0000:0000:0000:056f

You can check the bank's payment records.

Dear Administrator
I made a 2 euro setup fee when I activated VS2-free, and it was successfully transferred. However, I accidentally canceled my account later on, and now I am unable to use it properly. Can you help me restore my account.
Thank you.

Register Name: Fei Wang
Registered User ID: 13241298
Register email address: wangfeimoto360@gmail.com