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Hello,

Monday morning I subscribed to a vServer VS2-cloud-122 2025 Edition v2.12 offer under order number 477296 (Customer ID: 13242179).

I still haven't received an email with the VPS IP address and root password.
It was stated that deliveries are made within 24-48 hours.
Can you confirm that this deadline will be met despite the holidays?
Thank you for this information.

Sincerely,

The limited special offer
vServer VS2-cloud-122 2025 Edition v2.12

is now available to order via the customer panel.

Resources
Container-based virtual CPU
1x 2 GHz
2 GB DDR3 RAM
1x 20 GB SATA
1x IPv4 included
1x IPv6 included

Cost
Setup 0.00 EUR
Only 1.00 EUR / month
12 months contract period

To take advantage of this offer, go to the "Current Offers" section at the top of the customer panel and click on "Order" under "vServer VS2-cloud-122 2025 Edition v2.12."

Then follow the instructions provided by customer panel.


Detail Features Server Plan "vServer VS2-cloud-122 2025-Edition-v2.12"

Hardware
Prozessor (vCPU)		Intel/AMD
Frequency		1x 2 GHz
Virtualization Type		Linux Container
Architecture		64Bit (32Bit kompatibel)
RAM		2 GB
Harddisk		20 GB HDD @ Raid10
Network-Card		1x 1Gbit
Network + Traffic
Network connection	connection speed to network	1x 1 GBit/s ¹
Connection speed		1 GBit/s ¹
Traffic	monthly included traffic volume	1 TB
Services
remote Rescue-System	24x7 SSH access without booting from harddisk	✓
Remote Reboot	reboot server 24x7 via customer control panel	✓
Free Reinstall	reinstall server 24x7 via customer control panel	✓
Free OS-Change	change operating system via customer control panel	✓
Reverse DNS	personalize Reverse DNS-entries of IP-addresses	✓
FTP-Backup	Network Space for Backups	20 GB
Graphs of Bandwidth Usage	MRTG Graphs	✓
IPv4-Adressen	free of charge	1
additional IPv4	1.00  EUR per IP / mo	yes, optional up to 16
IPv6-Addresses	free of charge	1x /128
additional IPv6	1.00  EUR per IP / mo	yes, optional up to 16
Operating Systems
Linux	Linux based OS starting with OS-name suffix "v2/3/4"	free ²
		show all selectable OS
Help + Support
Community Support	free forum membership	✓
Dokumentation	via EUserv Wiki	✓
FAQ	via EUserv FAQ System	✓
24x7 Email support	Queue based Ticket System	-
Phone support	Support via English and German speaking inhouse staff during business hours	-
Contract + Termination
Contract Term ³	possible contract terms	12 months
Contract renewal type	type of contract renewal: automatic or manual	manual
Payment Term ³	prepayment period	-
Termination notice ³	min. time to cancel contract before automatic renewal	-

¹: Peak bandwidth. All servers share the connection of the host system. If the inclusive traffic is exceeded, the connection becomes capped to 1Mbit/s, if no additional traffic is purchased by customer.

²: Additional licences may needed for full usage depending on selected OS or Admin-Panel.

³: Terms may vary for specials or promotional offers. ¹) Average delivery time after payment and account confirmation. Average delivery time for already activated accounts is <8h.

I have 2 and 3 points of your list too
ip is 2a02:0180:0006:0001:0000:0000:0000:0872

Hello,

Customer ID: 13187412

My email account (jiamingl@uoregon.edu) is not valid so I cannot receive the PIN code to login my account via control panel. Can you help me to change my original email address to my secondary email (ljiaming19@gmail.com)?

Many thanks.

Dear Administrator,

My VPS suddenly lost contact, and I attempted to reinstall the operating system on my server last night. However, the process has not been completed, and I keep receiving the message: "Warning: Reinstallation has not been completed, and the reinstallation will be canceled!" I am unsure of the cause of this issue. Could you please assist me in resolving it?

Thank you very much for your help. Wishing you all the best.

Customer ID: 13239808
Contract Number: 465524
vServer VS2-free v2.1
Servername: Xmonkey.blue.kundencontroller.de
IPv6: 2a02:0180:0006:0001:0000:0000:0000:069b

My VPS shows the Power On status on the website, but I can't connect to SSH, and the request to reinstall the system has not been completed, this status has been going on for several days, what is the reason? Please help with this.

My contract ID：473925

Subject: Inconsistent Network Interface Status and Slow Speed on VPS (Server ID: srv29045)


Dear Support Team,

I'm experiencing two issues with my VPS (Server ID: srv29045):

 1. Inconsistent Network Interface Status
Control panel shows "NIC 1: Not Connected," but the system's network interface (eth0) is active with IPv6 addresses.
MAC Address: 00:84:ED:5B:D7:2A (matches eth0 in system).
System Output (ip addr):
plaintext
172: eth0@if173: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 ...
    inet6 2a02:180:6:1::3ef/128 scope global
    inet6 fe80::284:edff:fe5b:d72a/64 scope link
 
The server can connect to the internet, but the inconsistency is confusing.


 2. Slow Network Speed
Despite NIC advertised as 1 Gbps, actual download speed is extremely slow (~1-5 Mbps).
Tests conducted:
ping 8.8.8.8: low latency (~20ms), but occasional high packet loss.
wget tests: speeds far below 1 Gbps expected.
Steps taken:
 Checked network configuration files (no issues).
 Restarted server and eth0 interface.
Verified DNS settings (tried public DNS: 8.8.8.8, 1.1.1.1).


Request
 Confirm if "Not Connected" status in control panel is a display error or real issue.
 Investigate cause of slow speed and suggest solutions.


Thank you for your assistance!
Best regards


####END DETAILED DESCRIPTION####
####ERRORMESSAGE####
####END ERRORMESSAGE####

My vps has been reinstalling the system, but it has never been completed. I need help. Please help me install the debian12 system. Thank you. vps IP: 2a02:180:6:1::26f9
Customer ID：13195855
Contract ：325722

Post Body:

Hello euserv Community and Support Team,

I am a new user who recently registered an account on euserv.com with the intent to purchase a VPS virtual server. My account ID is 13241753. After successfully registering and depositing 2 euros into your bank account, I was surprised to find that my account was closed approximately 72 hours later. The reason provided was that my customer or contact details (such as home address, birthday, or telephone number) were deemed incorrect, invalid, or unverifiable.

I believe this may be an issue on your end with the verification process, as I provided the information accurately to the best of my knowledge. I would appreciate the opportunity to correct any details rather than having the account permanently banned without prior notification. To address this, I have already sent an email to your support team at support@euserv.de, detailing the situation and formally requesting a refund of the 2 euros, along with account reinstatement. I attached my transfer record as proof in that email.

Given that email responses can sometimes be delayed, I am posting here on the official forum to escalate the matter and kindly urge the support team to review and process my request as soon as possible. This issue has prevented me from proceeding with my intended purchase, and I hope for a swift resolution to maintain a positive experience with euserv.

If anyone from the support team or other community members have advice or similar experiences, I would be grateful to hear from you. Please feel free to contact me via my forum profile or my email.

Thank you for your attention and assistance.

Best regards,

Unable to complete the system reinstallation, and multiple attempts have still been unsuccessful.How and what  can do.

my System-Informationen：
vServer VS2-free v2.1
Servername: srv14752.blue.kundencontroller.de
IPv6: 2a02:0180:0006:0001:0000:0000:0000:26b2
Customer ID: 13195732
Contract ID: 325590

this account provides fake customer data. We are sorry, not possible to help you until correct data provided.