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Dear Administrator,

My VPS suddenly lost contact, and I attempted to reinstall the operating system on my server last night. However, the process has not been completed, and I keep receiving the message: "Warning: Reinstallation has not been completed, and the reinstallation will be canceled!" I am unsure of the cause of this issue. Could you please assist me in resolving it?

Thank you very much for your help. Wishing you all the best.

Customer ID: 13239808
Contract Number: 465524
vServer VS2-free v2.1
Servername: Xmonkey.blue.kundencontroller.de
IPv6: 2a02:0180:0006:0001:0000:0000:0000:069b

My VPS shows the Power On status on the website, but I can't connect to SSH, and the request to reinstall the system has not been completed, this status has been going on for several days, what is the reason? Please help with this.

My contract ID：473925

Subject: Inconsistent Network Interface Status and Slow Speed on VPS (Server ID: srv29045)


Dear Support Team,

I'm experiencing two issues with my VPS (Server ID: srv29045):

 1. Inconsistent Network Interface Status
Control panel shows "NIC 1: Not Connected," but the system's network interface (eth0) is active with IPv6 addresses.
MAC Address: 00:84:ED:5B:D7:2A (matches eth0 in system).
System Output (ip addr):
plaintext
172: eth0@if173: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 ...
    inet6 2a02:180:6:1::3ef/128 scope global
    inet6 fe80::284:edff:fe5b:d72a/64 scope link
 
The server can connect to the internet, but the inconsistency is confusing.


 2. Slow Network Speed
Despite NIC advertised as 1 Gbps, actual download speed is extremely slow (~1-5 Mbps).
Tests conducted:
ping 8.8.8.8: low latency (~20ms), but occasional high packet loss.
wget tests: speeds far below 1 Gbps expected.
Steps taken:
 Checked network configuration files (no issues).
 Restarted server and eth0 interface.
Verified DNS settings (tried public DNS: 8.8.8.8, 1.1.1.1).


Request
 Confirm if "Not Connected" status in control panel is a display error or real issue.
 Investigate cause of slow speed and suggest solutions.


Thank you for your assistance!
Best regards


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My vps has been reinstalling the system, but it has never been completed. I need help. Please help me install the debian12 system. Thank you. vps IP: 2a02:180:6:1::26f9
Customer ID：13195855
Contract ：325722

Post Body:

Hello euserv Community and Support Team,

I am a new user who recently registered an account on euserv.com with the intent to purchase a VPS virtual server. My account ID is 13241753. After successfully registering and depositing 2 euros into your bank account, I was surprised to find that my account was closed approximately 72 hours later. The reason provided was that my customer or contact details (such as home address, birthday, or telephone number) were deemed incorrect, invalid, or unverifiable.

I believe this may be an issue on your end with the verification process, as I provided the information accurately to the best of my knowledge. I would appreciate the opportunity to correct any details rather than having the account permanently banned without prior notification. To address this, I have already sent an email to your support team at support@euserv.de, detailing the situation and formally requesting a refund of the 2 euros, along with account reinstatement. I attached my transfer record as proof in that email.

Given that email responses can sometimes be delayed, I am posting here on the official forum to escalate the matter and kindly urge the support team to review and process my request as soon as possible. This issue has prevented me from proceeding with my intended purchase, and I hope for a swift resolution to maintain a positive experience with euserv.

If anyone from the support team or other community members have advice or similar experiences, I would be grateful to hear from you. Please feel free to contact me via my forum profile or my email.

Thank you for your attention and assistance.

Best regards,

Unable to complete the system reinstallation, and multiple attempts have still been unsuccessful.How and what  can do.

my System-Informationen：
vServer VS2-free v2.1
Servername: srv14752.blue.kundencontroller.de
IPv6: 2a02:0180:0006:0001:0000:0000:0000:26b2
Customer ID: 13195732
Contract ID: 325590

this account provides fake customer data. We are sorry, not possible to help you until correct data provided.

Hello,

if you have performance issues, your ressources are full. please upgrade service to a paid one.

My system reinstallation has been completed, but the password cannot be displayed. What is the reason for this? I have reinstalled three times and changed three systems, but none of them have a password.
May I ask if the administrator can reply to me? Is this company on the verge of bankruptcy?
I still have a balance in my account. If the company goes bankrupt soon, please return the balance in my account to me. Thank you   

My installation information is

our customer ID..: 13213794
Affected contract.: 364107
MainIP of server..: 2a02:0180:0006:0001:0000:0000:0000:434b

You can find your login data in customer panel section Serverdata.

me too   
 Rough  vps  system install complete ,  but  no  password  !!!
why??

Customer ID: 13241064
Contract: 470471
ipv6:2a02:0180:0006:0001:0000:0000:0000:02e2/128

Server :: Reinstallation  Hint：Warning: Reinstallation not completed yet, Reinstallation will be cancelled!
Server :: Webreboot   Hint：Warning: A reinstallation is still in progress and will be cancelled!
Server :: Server data  Default-Password for SSH
or Webpanel (admin/root/
Administrator):  Show: hourglass

Thanks!