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 21 
 on: May 08, 2018, 03:41:53 PM 
Started by katrinateuserv - Last post by katrinateuserv
Hello,


We would like to point out briefly the latest changes and new features in our customer panel:


1.) Changed list of operating systems for dedicated servers

During initialization and reinstallation, the operating systems are now
sorted differently. The system now checks if an OS is available
already for the hardware assigned to your contract and if this OS
can be installed successfully. This will avoid a "hanging" of
installations in the future.


2.) Reseller tickets

Customers listed as Resellers can now send support requests via
customer panel directly to our reseller team. If your
account is approved as reseller account, the corresponding
contact information will be displayed in customer panel.


3.) Management of IPv4- and IPv6-networkcontracts

As of now, IPv4 and IPv6 networks, which are ordered as separate
contracts, are now visible and selectable in the contract overview.
Thus this new module enables management of IP networks including
routing and intrusion of VLANs. If your ordered IP-net isn't displayed
in customer panel, please contact our support team by mail.


4.) Configuration of IPv6 networks

The IPv6 network administration for in the contract included IPv6 networks was
removed from the IPv6 address management (menu item 'IPv6 addresses') and  transferred
into a separate module (new menu item 'IPv6 networks'). The
functionality didn't change (if possible in the tariff) and contains assigning
(routing) new IPv6 networks and setting your own name servers
for reverse DNS resolution. In addition, also existing network assignments
could be removed again.


5.) Security function for contract termination

In the case of online termination, the account password is now available as
additional security requested to confirm the termination. This
feature reduces klicked termination buttons by mistake and
increases security for critical applications.



kind regards,
Katrin

 22 
 on: May 08, 2018, 03:40:50 PM 
Started by katrinateuserv - Last post by katrinateuserv
Hello,


We would like to point out briefly the latest changes and new features in our customer panel:


1.) Changed list of operating systems for dedicated servers

During initialization and reinstallation, the operating systems are now
sorted differently. The system now checks if an OS is available
already for the hardware assigned to your contract and if this OS
can be installed successfully. This will avoid a "hanging" of
installations in the future.


2.) Reseller tickets

Customers listed as Resellers can now send support requests via
customer panel directly to our reseller team. If your
account is approved as reseller account, the corresponding
contact information will be displayed in customer panel.


3.) Management of IPv4- and IPv6-networkcontracts

As of now, IPv4 and IPv6 networks, which are ordered as separate
contracts, are now visible and selectable in the contract overview.
Thus this new module enables management of IP networks including
routing and intrusion of VLANs. If your ordered IP-net isn't displayed
in customer panel, please contact our support team by mail.


4.) Configuration of IPv6 networks

The IPv6 network administration for in the contract included IPv6 networks was
removed from the IPv6 address management (menu item 'IPv6 addresses') and  transferred
into a separate module (new menu item 'IPv6 networks'). The
functionality didn't change (if possible in the tariff) and contains assigning
(routing) new IPv6 networks and setting your own name servers
for reverse DNS resolution. In addition, also existing network assignments
could be removed again.


5.) Security function for contract termination

In the case of online termination, the account password is now available as
additional security requested to confirm the termination. This
feature reduces klicked termination buttons by mistake and
increases security for critical applications.


kind regards,
Katrin

 23 
 on: April 17, 2018, 06:27:39 PM 
Started by Forum-Support2 - Last post by Forum-Support2
Hello,

just try the discount coupon code. If it works, be happy. If not, wait for new offers. :)

 24 
 on: April 17, 2018, 10:33:48 AM 
Started by katrinateuserv - Last post by Ericnut
Thanks for the update. It can be used much better. It helped me a lot.

 25 
 on: April 17, 2018, 10:33:04 AM 
Started by Forum-Support2 - Last post by Ericnut
I would like to get this discount very much. Do not know if there are still?

 26 
 on: March 19, 2018, 12:49:08 PM 
Started by katrinateuserv - Last post by katrinateuserv
Hello,

The list of OS with Raid5 support for dedicated servers has been extended by the following:

* Debian 8 (Jessie) - 64Bit - minimal v2 (+RAID5)
* Debian 9 (Stretch) - 64Bit - minimal v2 (+RAID5)
* Ubuntu 16.04.2 LTS (Xenial Xerus) - 64Bit - minimal v2 (+RAID5)
* Ubuntu 17.04 (Zesty Zapus) - 64Bit - minimal v2 (+RAID5)
* Fedora 25 - 64bit - minimal v2 (+RAID5)
* Proxmox VE 4.4 v2 (+RAID5 +LVM)
* Proxmox VE 5.0 v2 (+RAID5 +LVM)
* OpenSuSE Leap 42.2 - 64Bit - minimal v2 (+RAID5)
* CentOS 7.3 - 64bit - minimal v2 (+RAID5)

Raid5 OS of the old installation system (v1) won't be supported any longer and won't also be selectable in customer panel.

kind regards,
Katrin

 27 
 on: March 16, 2018, 10:17:46 AM 
Started by katrinateuserv - Last post by susanneateuserv
After a long and successful test phase, the rescue system v3 has now been activated as
the default rescue system. The changes are already in force for the whole system.

The old rescue system can still be used, but must be explicitly selected from Rescue system list.

kind regards,

Susanne

 28 
 on: February 23, 2018, 02:54:59 PM 
Started by michel - Last post by Forum-Support2
Hello,

atm there are no known issues with PayPal Payments.
If you have one, please contact the support directly.

 29 
 on: February 23, 2018, 10:20:03 AM 
Started by michel - Last post by Adamek
I would like to know how to pay with paypal. For Male Extra go here now! I really want to know.

Are there still problems with paying via Paypal or is that taken care of btw?

 30 
 on: February 21, 2018, 10:17:28 AM 
Started by susanneateuserv - Last post by susanneateuserv
Content:

1) Server News: Software Raid 5 available in Install-System "v2"
2) Tips for practise #1: How to create a backup with Linux Rescue System
3) Tips for practise #2: Avoid delayed payment and quarantine by
using SEPA direct debit or current account option
4) Support Notes: Request for domain owner validation

---


1) Server News: Software Raid 5 available in Install-System "v2"


The successful launch of install-system "v2" for dedicated servers will now be followed by enhancements.

After the "VNC" installations, CentOS 6.9 is now offered as the first operating system, which can be provided by default with Software Raid 5 via the install-system "v2".
During next months, additional operating systems will be provided with Software Raid 5. Thereby also younger operating systems such as Debian 8 + 9, CentOS 7 or Ubuntu 16.04 will be provided.

Please note:
------------
Software Raid 5 creates an unformatted partition (usually /dev/md2).


To use Raid 5 at least 3 harddisks or SSDs are required to be installed on your server.


Compatible servers are currently:
---------------------------------
* Filer M2 v4
* Filer L v4
* Filer XL v4
* Filer XXL v4
* Pro64 Flex, depending on HDD equippment
* SMP-Server, depending on HDD equippment


Servers including hardware raid controllers are not supported because it is a pure software raid.

In customer panel or in the EUserv Android App the Raid5 operating systems are only displayed if they are supported by hard disk configuration.


As always, we appreciate feedback in the forum: http://go.euserv.org/ya




************ Only short time left: "Winter Server 2018" ************

- Intel Pentium G4600 (Kaby Lake) processor; 16 GB DDR4 RAM
- 2x 3TB harddisks; 1 GBit connection & Traffic-Flatrate
- 50 IPv4- und 50 IPv6-addresses; 2TB FTP-Backupstorage

Get details, prices and orderrules here: http://go.euserv.org/yc

********************************************************************





2) Tips for practise #1: How to create a backup with Linux Rescue System


The helpful function Rescue System enables you connecting to your server, for example if an operating system installation is not successful or if the server is not accessible via the usual way. After started rescue mode, you can perform a backup of your user and configuration settings.

Our Wiki Guide "Creating a backup with the Linux Rescue System" leads you through the whole Backup process step by step.

The complete guide can be found here: http://go.euserv.org/yd





3) Tips for practise #2: Avoid delayed payment and quarantine by
using SEPA direct debit or current account option


Contracts with automatic renewal are always invoiced in advance at the beginning of the month of the new accounting period. To avoid late payments and quarantine, EUserv offers different payment methods.

Customers situated in the EU can use the SEPA direct debit system. Simply enter your bank details in the customer center and from this day on, new invoices will be automatically debited from your bank account when due.

Customers who do not participate in the direct debit process EUserv also offers the option of a current/credit account. You can pay an arbitrary amount to your EUserv customer account via bank transfer or via PayPal, by entering your customer number in the first application line. Due invoices are automatically deducted from the balance of your customer account. Thus, longer leave periods or illness-related absence can be conveniently covered and you avoid that services are not paid during a longer absence phase.

An overview of payment methods offered by EUserv can be found here:
http://go.euserv.org/ye





4) Support Notes: Request for domain owner validation


Our Support-Team regularly receives inquiries from customers who have received an email from the sender COREnic or COREhub and are asked to confirm domain holder validation.

The company "COREnic" is one of our registration partners for domain names and due to the ICANN guideline it is obligatory to regularly check the correctness of the owner data of registered domains and to validate the data stored in the handles, especially the Email address of the domain name.

If you'll received such an Email or have already received it, we ask you to carefully check it and to carry out the validation as advised in the Email. If corrections or updates are necessary, please log in to EUserv customer panel.

Further information can be found here: http://go.euserv.org/yf

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