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Can anyone assist? Why can I not use my web console to log in?

Hello

I have set up a new server (srv30370) using Ubuntu 24.04 LTS, but attempting to use the web console to login with root / password_from_Serverdata does not work; it fails with "Wrong password try again!"

If I attempt to login using ssh root@srv30370.blue.kundencontroller.de I am also denied.

Is root the correct username?

I have reinstalled Ubuntu 24.04 LTS from the control panel to force a new Default-Password for SSH
or Webpanel (admin/root/Administrator), but the new one isn't accepted either.

How can I log in to actually do anything?

Dear Administrator,

My VPS lost contact with ssh and http.
Thank you very much for your help. Wishing you all the best.

Contract no. 448788

Hello,

to use IPv4 you need to use an IPv4 address. Other types of services to use IPv4 are not official supported.

For Inbound IPv4 traffic, you are correct.

To access the IPv4 internet, servers that do not have IPv6, this works! It uses Public IPv6 to IPv4 gateways.

Recently, I can't access my VPS. I don't know how to deal with it, so I reinstalled Debian 12. However, I found that the system has been unable to complete the remaking process and can't boot up. Please help me!

my ipv6:2a02:0180:0006:0001:0000:0000:0000:01ed

Your servers already ready to install. Login into customer panel select your contract and choose your OS.

Hello,

Monday morning I subscribed to a vServer VS2-cloud-122 2025 Edition v2.12 offer under order number [REMOVED FOR YOU SECURITY]) (Customer ID: [REMOVED FOR YOU SECURITY]).

I still haven't received an email with the VPS IP address and root password.
It was stated that deliveries are made within 24-48 hours.
Can you confirm that this deadline will be met despite the holidays?
Thank you for this information.

Sincerely,

The limited special offer
vServer VS2-cloud-122 2025 Edition v2.12

is now available to order via the customer panel.

Resources
Container-based virtual CPU
1x 2 GHz
2 GB DDR3 RAM
1x 20 GB SATA
1x IPv4 included
1x IPv6 included

Cost
Setup 0.00 EUR
Only 1.00 EUR / month
12 months contract period

To take advantage of this offer, go to the "Current Offers" section at the top of the customer panel and click on "Order" under "vServer VS2-cloud-122 2025 Edition v2.12."

Then follow the instructions provided by customer panel.


Detail Features Server Plan "vServer VS2-cloud-122 2025-Edition-v2.12"

Hardware
Prozessor (vCPU)		Intel/AMD
Frequency		1x 2 GHz
Virtualization Type		Linux Container
Architecture		64Bit (32Bit kompatibel)
RAM		2 GB
Harddisk		20 GB HDD @ Raid10
Network-Card		1x 1Gbit
Network + Traffic
Network connection	connection speed to network	1x 1 GBit/s ¹
Connection speed		1 GBit/s ¹
Traffic	monthly included traffic volume	1 TB
Services
remote Rescue-System	24x7 SSH access without booting from harddisk	✓
Remote Reboot	reboot server 24x7 via customer control panel	✓
Free Reinstall	reinstall server 24x7 via customer control panel	✓
Free OS-Change	change operating system via customer control panel	✓
Reverse DNS	personalize Reverse DNS-entries of IP-addresses	✓
FTP-Backup	Network Space for Backups	20 GB
Graphs of Bandwidth Usage	MRTG Graphs	✓
IPv4-Adressen	free of charge	1
additional IPv4	1.00  EUR per IP / mo	yes, optional up to 16
IPv6-Addresses	free of charge	1x /128
additional IPv6	1.00  EUR per IP / mo	yes, optional up to 16
Operating Systems
Linux	Linux based OS starting with OS-name suffix "v2/3/4"	free ²
		show all selectable OS
Help + Support
Community Support	free forum membership	✓
Dokumentation	via EUserv Wiki	✓
FAQ	via EUserv FAQ System	✓
24x7 Email support	Queue based Ticket System	-
Phone support	Support via English and German speaking inhouse staff during business hours	-
Contract + Termination
Contract Term ³	possible contract terms	12 months
Contract renewal type	type of contract renewal: automatic or manual	manual
Payment Term ³	prepayment period	-
Termination notice ³	min. time to cancel contract before automatic renewal	-

¹: Peak bandwidth. All servers share the connection of the host system. If the inclusive traffic is exceeded, the connection becomes capped to 1Mbit/s, if no additional traffic is purchased by customer.

²: Additional licences may needed for full usage depending on selected OS or Admin-Panel.

³: Terms may vary for specials or promotional offers. ¹) Average delivery time after payment and account confirmation. Average delivery time for already activated accounts is <8h.

I have 2 and 3 points of your list too
ip is 2a02:0180:0006:0001:0000:0000:0000:0872

Hello,

Customer ID: 13187412

My email account (jiamingl@uoregon.edu) is not valid so I cannot receive the PIN code to login my account via control panel. Can you help me to change my original email address to my secondary email (ljiaming19@gmail.com)?

Many thanks.