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 31 
 on: May 13, 2020, 10:37:43 AM 
Started by j.l - Last post by j.l
Today when I login the control panel, it asked me to check and confirm the customer data , i clicked the save button, it showed me that "The email address is already in use by another customer", but this email address is exactly I used to registered this account, and it's completly belongs to me,would you pls help me to solve it?

 32 
 on: May 08, 2020, 05:24:49 PM 
Started by majianyu - Last post by Forum-Support2
Hallo,

all users can create IPv4 addresses in customer panel. It is not planned to add shared IPv4 addresses i.e. NATted or similar since IPv6 can be used in full. If you do not reach a service, please contact the admin of the service to remind him to add IPv6 functionality.

 33 
 on: May 06, 2020, 09:04:07 AM 
Started by majianyu - Last post by majianyu
I think you can set an IPv4 address on each host that provides vs2-free to access the IPv4 website. The shared IP cannot be accessed by SSH or web. However, vs2-free can access the website that only provides IPv4, such as GitHub. You can set if you select this scheme, if you select this scheme, the bandwidth will be reduced or automatic renewal will be turned off.

 34 
 on: May 04, 2020, 09:50:47 AM 
Started by susu22 - Last post by susu22
Unable to obtain SSH password after reinstalling the system for two days and The password could not be obtained by installing the system again,SSH's default password area shows " in progress" ,please help me!

Customer ID: 13189032
Server name:srv11073
ip6:2a02:0180:0006:0001:0000:0000:0000:1977

 35 
 on: May 03, 2020, 02:01:12 PM 
Started by adcen - Last post by adcen
Thank you for your support in solving my problem. Now the problem is:
1. When I try to reinstall the system, it appears as normal: "thank you! Reinstallation will be started. With the next reboot the server will be installed. The boot device has been set to default."
But after one hour, it is still in the state of "hourglass", that is, "pending"
And the words "warning: reinstallation not completed yet, reinstallation will be cancelled!" are displayed.
2. Ping can be done by using the Ping tool, which seems to be normal, but putty still can't connect and the word "login as" can't appear.
Please help me, thank you very much!
My information:
Servername: srv11361.blue.kundencontroller.de
IPv6: 2a02:0180:0006:0001:0000:0000:0000:1a8f
Thanks again!

 36 
 on: April 29, 2020, 09:19:03 AM 
Started by Chinareich - Last post by Chinareich
OK,I checked my account again. And I guess it's OK. I will wait there.

 37 
 on: April 29, 2020, 08:57:16 AM 
Started by majianyu - Last post by majianyu
Thank you. It's ready.

 38 
 on: April 29, 2020, 08:42:12 AM 
Started by majianyu - Last post by Forum-Support2
Hello,

this reinstallation was finished. If your issue is not longer present, please close this thread.

 39 
 on: April 29, 2020, 08:39:54 AM 
Started by Chinareich - Last post by Forum-Support2
Hello,

this customer account is not verified yet. Please double check your customer data if they are correct and wait for verification. At this time it can take some days for verification of new customer accounts.

 40 
 on: April 29, 2020, 01:05:11 AM 
Started by Chinareich - Last post by Chinareich
my costume id is
13189346

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