My vps is offline

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sunaihui

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My vps is offline
« on: April 11, 2020, 06:56:45 AM »

Hi,there!
My VPS is can't connect?please fix it.
Servername: srv6971.blue.kundencontroller.de
thank you!
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Forum-Support2

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Re: My vps is offline
« Reply #1 on: April 12, 2020, 01:36:21 PM »

Hello,

please send a MTR or Traceroute to your server.

Thank you.

Thomas
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sunaihui

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Re: My vps is offline
« Reply #2 on: April 12, 2020, 02:01:42 PM »

I try to reinstall the system, but failed. Can you help me rebuild the system?
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sunaihui

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Re: My vps is offline
« Reply #3 on: April 12, 2020, 02:04:00 PM »

maybe is not a network problem, because I can ping.
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Forum-Support2

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Re: My vps is offline
« Reply #4 on: April 12, 2020, 07:02:36 PM »

Hello,

again: Please post an MTR or Traceroute to your server.
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sunaihui

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Re: My vps is offline
« Reply #5 on: April 13, 2020, 06:16:48 AM »

Code: [Select]
1  tunnel573430.tunnel.tserv20.hkg1.ipv6.he.net (2001:470:18:10cf::1)  15.463 ms  15.404 ms  15.380 ms
 2  e0-32.core1.hkg2.he.net (2001:470:0:ba::1)  5.583 ms  7.609 ms  9.735 ms
 3  100ge11-2.core1.hkg1.he.net (2001:470:0:490::1)  2.670 ms  2.623 ms  2.760 ms
 4  100ge2-1.core1.sin1.he.net (2001:470:0:2ea::2)  55.891 ms  36.715 ms  36.702 ms
 5  100ge11-1.core1.mrs1.he.net (2001:470:0:3f5::2)  170.663 ms  171.083 ms  170.669 ms
 6  100ge8-2.core1.gva1.he.net (2001:470:0:1c2::2)  174.315 ms  174.153 ms  177.233 ms
 7  100ge13-2.core1.zrh3.he.net (2001:470:0:4ac::1)  182.436 ms  180.476 ms  181.155 ms
 8  100ge8-1.core1.zrh2.he.net (2001:470:0:3fc::1)  182.697 ms  180.104 ms  179.724 ms
 9  100ge15-1.core1.fra1.he.net (2001:470:0:3fd::2)  182.769 ms  186.435 ms  186.414 ms
10  100ge11-1.core1.fra2.he.net (2001:470:0:404::2)  186.912 ms  185.395 ms  195.160 ms
11  as35366.itenos.kleyrex.net (2001:7f8:33::a103:5366:1)  189.729 ms  187.480 ms  187.790 ms
12  po205.ipv6.bbsw-h2-j1a.as35366.net (2a02:180:6:7::15)  191.441 ms  191.783 ms  191.526 ms
13  po161.ipv6.dsw-c6ka.as35366.net (2a02:180:6:9::5)  197.019 ms  198.016 ms  194.304 ms
14  * * *
15  * * *
16  * * srv6971.blue.kundencontroller.de (2a02:180:6:1::a8a)  204.626 ms

Code: [Select]
traceroute to 81.7.8.124 (81.7.8.124), 30 hops max, 60 byte packets
 1  * * *
 2  11.56.8.97 (11.56.8.97)  0.185 ms  0.226 ms 11.52.252.113 (11.52.252.113)  0.217 ms
 3  11.52.252.26 (11.52.252.26)  4.228 ms *  4.327 ms
 4  11.131.180.254 (11.131.180.254)  1.137 ms 11.131.180.218 (11.131.180.218)  1.070 ms 11.131.180.246 (11.131.180.246)  0.894 ms
 5  116.251.82.174 (116.251.82.174)  0.975 ms 116.251.82.178 (116.251.82.178)  6.935 ms 116.251.82.174 (116.251.82.174)  0.959 ms
 6  203.131.247.233 (203.131.247.233)  1.329 ms  1.278 ms  1.254 ms
 7  ae-6.r03.tkokhk01.hk.bb.gin.ntt.net (129.250.5.70)  151.376 ms ae-8.r02.tkokhk01.hk.bb.gin.ntt.net (129.250.5.10)  159.464 ms ae-6.r03.tkokhk01.hk.bb.gin.ntt.net (129.250.5.70)  151.360 ms
 8  ae-11.r24.tkokhk01.hk.bb.gin.ntt.net (129.250.6.99)  2.545 ms ae-10.r24.tkokhk01.hk.bb.gin.ntt.net (129.250.6.93)  2.245 ms  2.235 ms
 9  ae-12.r30.tokyjp05.jp.bb.gin.ntt.net (129.250.2.50)  47.031 ms  44.173 ms  44.121 ms
10  ae-4.r23.snjsca04.us.bb.gin.ntt.net (129.250.5.78)  151.781 ms  158.978 ms  151.710 ms
11  ae-41.r02.snjsca04.us.bb.gin.ntt.net (129.250.6.119)  150.702 ms  151.283 ms  151.136 ms
12  ae-0.cogent.snjsca04.us.bb.gin.ntt.net (129.250.8.42)  151.831 ms  148.280 ms  148.047 ms
13  be3670.ccr22.sfo01.atlas.cogentco.com (154.54.43.13)  145.578 ms  152.089 ms be3669.ccr21.sfo01.atlas.cogentco.com (154.54.43.9)  156.104 ms
14  be3110.ccr32.slc01.atlas.cogentco.com (154.54.44.142)  172.588 ms be3109.ccr21.slc01.atlas.cogentco.com (154.54.44.138)  176.872 ms  176.233 ms
15  be3038.ccr22.den01.atlas.cogentco.com (154.54.42.98)  201.190 ms  201.465 ms be3037.ccr21.den01.atlas.cogentco.com (154.54.41.146)  194.330 ms
16  be3036.ccr22.mci01.atlas.cogentco.com (154.54.31.90)  197.485 ms  198.914 ms  198.361 ms
17  be2832.ccr42.ord01.atlas.cogentco.com (154.54.44.170)  208.257 ms be2831.ccr41.ord01.atlas.cogentco.com (154.54.42.166)  216.491 ms  216.777 ms
18  be2717.ccr21.cle04.atlas.cogentco.com (154.54.6.222)  213.546 ms be2718.ccr22.cle04.atlas.cogentco.com (154.54.7.130)  216.827 ms be2717.ccr21.cle04.atlas.cogentco.com (154.54.6.222)  216.139 ms
19  be2994.ccr32.yyz02.atlas.cogentco.com (154.54.31.234)  219.413 ms be2993.ccr31.yyz02.atlas.cogentco.com (154.54.31.226)  214.412 ms  214.968 ms
20  be3260.ccr22.ymq01.atlas.cogentco.com (154.54.42.90)  233.926 ms  234.061 ms be3259.ccr21.ymq01.atlas.cogentco.com (154.54.41.206)  239.301 ms
21  be3043.ccr22.lpl01.atlas.cogentco.com (154.54.44.165)  250.557 ms be3042.ccr21.lpl01.atlas.cogentco.com (154.54.44.161)  252.345 ms  252.605 ms
22  be2183.ccr42.ams03.atlas.cogentco.com (154.54.58.70)  254.364 ms be2182.ccr41.ams03.atlas.cogentco.com (154.54.77.245)  253.572 ms be2183.ccr42.ams03.atlas.cogentco.com (154.54.58.70)  247.327 ms
23  be3198.rcr21.b031955-0.ams03.atlas.cogentco.com (154.54.57.78)  253.260 ms  249.915 ms be3197.rcr21.b031955-0.ams03.atlas.cogentco.com (154.54.56.154)  247.430 ms
24  149.14.141.154 (149.14.141.154)  254.671 ms  250.854 ms  248.964 ms
25  po204.bbsw-h3-j1cr.as35366.net (185.2.8.9)  272.622 ms  268.506 ms  271.471 ms
26  po164.dsw-c6kb.as35366.net (185.2.8.146)  271.252 ms  270.293 ms  271.559 ms
27  srv8956.blue.kundencontroller.de (85.31.184.29)  273.616 ms  273.979 ms  269.815 ms
28  srv6971.blue.kundencontroller.de (81.7.8.124)  325.879 ms  323.201 ms  326.811 ms

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sunaihui

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Re: My vps is offline
« Reply #6 on: April 13, 2020, 07:52:36 AM »

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Forum-Support2

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Re: My vps is offline
« Reply #7 on: April 13, 2020, 08:30:30 AM »

Thank you for reply.

Please restart the reinstallation in customer panel again. If that does not finish after 24hrs, we will check I that manually for you.
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sunaihui

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Re: My vps is offline
« Reply #8 on: April 13, 2020, 08:46:06 AM »

Warning: Reinstallation not completed yet, Reinstallation will be cancelled!
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sunaihui

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Re: My vps is offline
« Reply #9 on: April 13, 2020, 08:48:30 AM »

Can't reinstall ,because it prompts this.
Please check manually, thanks!
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sunaihui

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Re: My vps is offline
« Reply #10 on: April 15, 2020, 07:59:15 AM »

hello?
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Forum-Support2

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Re: My vps is offline
« Reply #11 on: April 18, 2020, 09:18:13 AM »

Hello,

this is a warning only, you can restart the installation.
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