Customer Data

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Author Topic: Customer Data  (Read 151 times)

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j.l

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Customer Data
« on: May 13, 2020, 10:37:43 AM »

Today when I login the control panel, it asked me to check and confirm the customer data , i clicked the save button, it showed me that "The email address is already in use by another customer", but this email address is exactly I used to registered this account, and it's completly belongs to me,would you pls help me to solve it?
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Forum-Support2

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Re: Customer Data
« Reply #1 on: May 13, 2020, 03:48:22 PM »

Hello,

Email Address must be unique for the whole system. If an emailaddress is already used by another account, you must change the emailaddress.

In your case your email address that you use in this forum is used by two accounts. The older account is disabled due to faked customer data. That's why you must use another emailaddress from now on for your active account.

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j.l

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Re: Customer Data
« Reply #2 on: May 13, 2020, 05:12:53 PM »

Hello
If I change another email address, is that mean I need to use the new email address to login the control panel?
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Forum-Support2

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Re: Customer Data
« Reply #3 on: May 13, 2020, 05:26:53 PM »

yes.
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