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[telos]

Hello there,


I launched a re installation my vServer, in order to start a new project.

I did the first re installation the 11/07 after extending my contract (Debian10).
The new day, I wanted to start with my new project, but it seems that the installation was not done. I found it odd so I launch a power on/off procedure, hoping it would help.
But this procedure also did not go through.

At a last attempt, I tried to relaunch the re installation, which also did not work.
I cannot perform a Webreboot as it is detecting that a re installation is currently in progress.

Can you please check if the vServer is stuck ? Or if I just need to wait longer ?

Customer ID: 13193152
Order ID: 317780
Plan name: vServer VS2-free v2.1

Thank you in advance,
I also take this opportunity to thank you about the free service that you are providing, it is really awesome to offer this type of service. I cannot thank you enough please have a great day.

[Forum-Support2]

Hello,

please try it again.

[telos]

Hello,

Thank you for taking my request in consideration

I just check the status of the VPS. It is still stuck in same state.

I cannot web reboot or power on/off.
>Queue ID Type  Scheduled Date
>1880002  Power off 2021-07-12 11:29:33

In the reinstallation tab, it is still showing me this message :
>Warning: Reinstallation not completed yet, Reinstallation will be cancelled!

I can launch a new installation (like before). Did you meant for me to try another Reinstallation ?

Side note question :
In a close future, i think i will subscribe to a paid plan, is there often problem with reinstallation ?

Thank you again for your time !

[Forum-Support2]

Hello,

yes, I mean reinstallation. Sometimes the VS2free Hostsystems are overloaded due to customers that misuse the free offer.

VS2 (paid) are on completely other clusters with more power and no overloading.

[telos]

Hello,


I performed a reinstallation. And now everything is working ! I can connect to my VPS.

Thank you again very much

[zhky100703@gmail.com]

Customer ID: 13202566
Main IPv6-Adress: 2a02:0180:0006:0001:0000:0000:0000:31bb
Hello, my Power on/off cannot be restarted, and the system cannot be installed. I need help. Thanks!