Help - how to remove the two-factor authentication ?

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xiaosahuogui

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Help - how to remove the two-factor authentication ?
« on: December 24, 2025, 04:39:17 AM »
My EUSERV account has two-factor authentication enabled. Before switching to a new phone, I forgot to back up the Authenticator. Now that I have a new phone, even if I enter the correct username and password, I cannot obtain the PIN and therefore cannot log in to the dashboard. What shall I do to remove the two-factor authentication?
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Forum-Support2

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Re: Help - how to remove the two-factor authentication ?
« Reply #1 on: January 20, 2026, 11:46:31 AM »
hello,

you can change 2FA by support to get it via Email.
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