Techsupport tickets Nobody reply？

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piaoxue

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Techsupport tickets Nobody reply？
« on: June 07, 2020, 05:41:15 AM »
I had  a techsupport ticket #2020060410004154.
I have purchased for many days，But I haven’t been able to use it normally, even  never booted，
If a Techsupport ticket  no replay in hours,that is the most disturbing thing. if the business were really placed on this server, I think my whole world had collapsed
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Forum-Support2

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Re: Techsupport tickets Nobody reply？
« Reply #1 on: June 08, 2020, 05:45:01 PM »
Hello,

this ticket was already answered. Please check in addition if you have an active SLA that provides technical support at weekend. If not, please expect the answer of any ticket at the next working day.
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piaoxue

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Re: Techsupport tickets Nobody reply？
« Reply #2 on: June 09, 2020, 07:13:20 AM »
Quote from: Forum-Support2 on June 08, 2020, 05:45:01 PM
Hello,

this ticket was already answered. Please check in addition if you have an active SLA that provides technical support at weekend. If not, please expect the answer of any ticket at the next working day.
yes,it was already answered, you said "We will resolve that issue on next working day."
I still don't know how long i will wait for that. :'( :'( :'( :'(
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piaoxue

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Re: Techsupport tickets Nobody reply？
« Reply #3 on: June 09, 2020, 05:19:01 PM »
resolved
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